Our delivery charges start at £4.95 for a standard delivery service to mainland UK addresses. Delivery to non mainland UK destinations are available, please contact us at [email protected] to discuss a price. The price will be based on weight and your delivery location.
We will arrange for the products to be delivered to the address which you indicate at the time of placing an order. If you wish to amend this, please contact us at [email protected] and we will make the changes provided your order has not already been despatched.
We will ensure, wherever possible, that we deliver within the timescale set out in our order confirmation. All of our orders are despatched using a 48 hour tracking service, as standard. We do, also offer a 24 hour option, should you wish to receive your items earlier. Whilst we will always do our best to adhere to this, it cannot be guaranteed, as the carriers that we use do not guarantee their services but work tirelessly to achieve the best outcome. Once the order is dispatched, an email will be sent to you to the address provided, advising you of the tracking information as appropriate.
We process all our orders between Monday and Friday. Orders placed before 1pm, Monday to Friday, will be sent the day the order is placed, providing that payment is authorised. Orders placed after this time will be processed the following working day.
We are currently following Government Guidance, with regards to COVID 19. As we are a family business we are able to assure you that this is being taken very seriously and we do not have access to our facilities for people outside our family unit.
If you chose to use or Click & Collect service during this time, we kindly request that you use the appropriate safety measures, as outlined by the government website.
Click & Collect
When you place your order, the procedure will be the same as stated above under placing an order. At the checkout, please choose the appropriate service you require. If you would like to come and collect your items, free of delivery charge, please select the click & collect option.
During opening hours, as stated on our website, you are welcome to come and collect your items as soon as your order has been placed and you have received your order confirmation. Please bring this information along with you and we would be grateful if you could provide us with a form of identification.
Click & Collect items will be reserved for you, for a period of 7 days. If you have not come to collect your items within this period, or contacted us with your preferred timescale, we will assume that you have changed your mind and provide you with a full refund. You will receive an email to confirm that this has happened.
Please come to collect your items from:-
Wood Bee Nice
5 Hillcrest Rise,
Buckingham Industrial Park,
If you have any questions or queries, we are here to help. You can contact us via email [email protected] or by telephone 01280 821821.
Returning an item
At Wood Bee Nice customer service is at the heart of everything we do. We would hope that you are happy with your purchases, but if for any reason you would like to return them please follow the guidelines below.
- The legal right is to return the item within 14 days of receipt, however, at “Wood Bee Nice” we are happy to extend this to 30 days.
- Please send the item back in the condition which you received it in.
- We will refund the cost of the item in full, upon receipt back to us.
- The cost of delivery is not refundable, unless your item is faulty or damaged (please see section below)
- The cost of returning an item will fall to you as the purchaser.
Please return your items to:-
Wood Bee Nice
5 Hillcrest Rise
Buckingham Industrial Park
Items are not eligible for a refund if:-
- Any of the internal packaging has been removed.
- Any of the outer packaging has been damaged, unless it was during delivery and has been discussed with us at the point of receipt.
In the very unlikely occurrence that the item delivered is either faulty or damaged, please contact us immediately and we will discuss how we can rectify this for you.
We will always endeavour to make sure that your purchase is delivered to you in the condition that you expect and as stated at the time of purchase. In the unlikely event that your items are faulty or damaged, we will always offer to replace faulty and damaged goods at our own cost. We will require the damaged or faulty goods to be returned to us, at our cost, before we send a replacement. There may be circumstances where we do not require the goods to be returned depending on how we deem appropriate in individual cases.
Please email us at [email protected] or call us on 01280 822822. We pride ourselves in providing excellent customer service. Should you have any concerns please do contact us and we will endeavour to resolve issues quickly and efficiently to your satisfaction.