We offer free standard delivery to all orders over £50. All of our orders are despatched using a 48 hour tracking service, as standard. We do, also offer a 24 hour option, should you wish to receive your items earlier.
We process all our orders between Monday and Friday. Orders placed before 3pm, Monday to Friday, will be sent the day the order is placed, providing that payment is authorised. Orders placed after this time will be processed the following working day.
Our delivery charges start at £4.95 for a standard delivery service to mainland UK addresses. Delivery to non mainland UK destinations is available, at a cost of £9.95. Non-mainland destinations are classed as N. Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands and the Isle of Scilly. This service will take between 2-4 days and customs clearance may be required to some destinations. Please contact us at firstname.lastname@example.org if you have any questions regarding these services.
The option to select a 24 hour shipment only applies Monday to Thursday and is not applicable after 3pm on Thursday. Our 24 hour service is only available to mainland UK destinations. Saturday deliveries are not included in this selection and should you select this option, you parcel will be delivered on the following Monday provided there is not a Bank Holiday.
We are able to offer Saturday delivery, at a cost of £20.95. The latest that that this service can be booked is 3pm on a Friday. You can select this service at anytime, but it is not a timed delivery service.
We will arrange for the products to be delivered to the address which you indicate at the time of placing an order. If you wish to amend this, please contact us at email@example.com and we will make the changes provided your order has not already been despatched.
We will ensure, wherever possible, that we deliver within the timescale set out in our order confirmation. Whilst we will always do our best to adhere to this, it cannot be guaranteed, as the carriers that we use do not guarantee their services but work tirelessly to achieve the best outcome. Once the order is dispatched, an email will be sent to you to the address provided, advising you of the tracking information as appropriate.
Cancelling an Order
In the event that you change your mind, having placed your order with us, please contact us as soon as possible at www.woodbeenice.co.uk or call us on 01280 469486.
We are able to provide full refunds, in all circumstances provided that your order has not already been despatched. In cases where your order has already been despatched, we will do our very best to stop the delivery taking place. However, the cost of delivery will still be payable as our couriers will require payment for returning the item to us.
If your parcel does arrive with you, because we have been unable to cancel the shipment, please follow the instructions below for returning an item.
Any parcels which are unable to be delivered will incur a charge for postage. A refund will be issued (minus the delivery charge) as soon as we have unpacked the parcel and checked the contents.
Undelivered or Damaged Parcels
We can only offer a 7 day period for you to inform us that your parcel has not been delivered, from the time that you receive an email confirming ‘Your Order is now Complete’. This is due to our couriers not accepting claims outside of this timescale.
Upon you letting us know that you do not have your parcel, we will try to locate your parcel to establish where it is in the delivery chain. There may be circumstances where there have been delays with the courier that are out of our control.
To make a claim for an undelivered parcel, we will email a form to you, which needs to be completed within 24 hours of receipt, which is part of our claims process and is fundamental is enabling us to make a claim from the courier.
As soon as our courier accepts receipt of all the required documentation, we will issue a full refund, provided that it fails within the time to claim.
In the unlikey event that your parcel arrives to you in a damaged condition, we ask for photographic evidence of the packaging. Please see below ‘Faulty Items’ to inform us that this has occurred.
Returning an item
At Wood Bee Nice customer service is at the heart of everything we do. We would hope that you are happy with your purchases, but if for any reason you would like to return them please follow the guidelines below.
- The legal right is to return the item within 14 days of receipt, however, at “Wood Bee Nice” we are happy to extend this to 30 days.
- Please send the item back in the condition which you received it in.
- We will refund the cost of the item in full, upon receipt back to us.
- The cost of delivery is not refundable, unless your item is faulty or damaged (please see section below)
- The cost of returning an item will fall to you as the purchaser.
Please return your items to:-
Wood Bee Nice
33 Constance Street
Items are not eligible for a refund if:-
- Any of the internal packaging has been removed.
- Any of the outer packaging has been damaged, unless it was during delivery and has been discussed with us at the point of receipt.
In the very unlikely occurrence that the item delivered is either faulty or damaged, please contact us immediately and we will discuss how we can rectify this for you.
We will always endeavour to make sure that your purchase is delivered to you in the condition that you expect and as stated at the time of purchase. In the unlikely event that your items are faulty or damaged, we will always offer to replace faulty and damaged goods at our own cost. We will require the damaged or faulty goods to be returned to us, at our cost, before we send a replacement. There may be circumstances where we do not require the goods to be returned depending on how we deem appropriate in individual cases.
Please email us at firstname.lastname@example.org or call us on 01280 469486. We pride ourselves in providing excellent customer service. Should you have any concerns please do contact us and we will endeavour to resolve issues quickly and efficiently to your satisfaction.